IT Helpdesk Agent
An agent in Teams that answers IT questions and logs tickets.
Overview
Employees ask IT questions in Teams. The agent answers from your knowledge articles and logs a ticket in Dataverse when it can't help.
Best for: Small and mid-size companies on Microsoft 365 that want fewer repeat IT questions.
Features
How it works
- 01Buy and downloadGet the solution file and setup guide instantly.
- 02ImportImport the solution into your environment.
- 03ConfigureFollow the guide to add your users, data and settings.
- 04Go liveOr pick the setup option and we do it with you.
What you get
- Copilot Studio solution file
- Ticket table and admin app
- Starter topics: passwords, access, hardware
- Setup guide (PDF)
You'll need
- Copilot Studio licence or capacity
- Microsoft Teams
Microsoft licences are bought from Microsoft and aren't included.
Details
- Type
- Copilot Studio agent
- Works with
- Copilot Studio, Teams, Dataverse
- Delivered as
- Copilot Studio solution (.zip) + setup guide
- Version
- 1.0
- Last updated
- 7 Nov 2026
- Language
- English
- Support
- Email support, setup option
- Updates
- Free for 12 months
- Publisher
- Magnifez
Questions
Can I customise it after importing?+
Yes. Add your own fields, views and flows in your own solution on top. Your changes stay when you install our updates.
Is it a managed or unmanaged solution?+
Managed, so updates install cleanly. Ask us if you need an unmanaged copy for a client project.
Which licences do I need?+
You buy Microsoft licences separately. The “You’ll need” list on this page shows which ones.
What does the setup option include?+
We import the solution, configure it with your data and settings, and train your team on a call.